KEY HIGHLIGHTS
- Oben launches 24/7 customer support assistance
- Every owner will get a dedicated Relationship Manager
- LFP battery is backed by up to 8 years/80,000 kms warranty
Oben Electric, the two-wheeler manufacturer, has launched a 24/7 customer support helpline to strengthen customer relationships and debunk the common myth that EVs are not a suitable long-term choice. With this initiative, Rorr and Rorr EZ owners will be assigned a dedicated Relationship Manager, ensuring personalized, end-to-end support throughout their journey. Let's learn more details below. In the meantime, make sure to join the 91Wheels WhatsApp Channel to never miss out on automotive updates.
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Oben Electric
With two products on offer - Rorr and Rorr EZ, Oben Electric has put up tremendous efforts to provide affordable and stylish looking bikes with commendable range, and has done acceptably well in sales numbers. Now, they have launched this intiative to strengthen the relationship between customers and to attract more. Also, the press release mentions - Over the past three months, 90% of all service cases have been resolved within 72 hours, reflecting Oben's operational efficiency and dedication to minimizing rider downtime.
Under this scheme, Every Oben Electric customer is assigned a dedicated Relationship Manager, ensuring personalised, end-to-end support throughout their ownership journey, from onboarding and routine maintenance to real-time query resolution. This personalised engagement is backed by Oben Cares network of platinum-certified technicians, trained to the highest industry standards to deliver expert diagnostics, repair, and maintenance.
Moreover, the company has established a three-tier Roadside Assistance (RSA) network, combining its own fleet, leading RSA providers, and hyperlocal partners, providing support even in remote regions. Talking about the warranty, LFP battery is backed by up to 8 years/80,000 kms warranty, while the Comprehensive Protect warranty covers key components including Battery, BMS, Motor, Motor Controller, and Chassis for 5 years or 60,000 kms.
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Verdict
Currently, Oben Electric operates over 37 showrooms pan-India, each supported by a dedicated Oben Care service center, providing integrated and consistent after-sales service that is rare in the EV two-wheeler sector. To further enhance convenience, pick-up and drop services are available with select service center, ensuring a hassle-free maintenance. Oben aims to expand its presence to over 150+ showrooms across 50+ cities with respective dedicated service centers by the end of the financial year, bringing its best-in-class electric motorcycles and exceptional after-sales support to Tier 1, 2, and 3 cities across India.
