Simple Energy Contacts Customers For Pre-Booking Cancellation!

Simple Energy customers are dealing with the unexpected cancellation of their pre-booked Simple One electric scooters. Reports indicate that this issue has recently come to light, and customers have validated the situation through email exchanges with the company.

In response to customer inquiries following cancellation phone calls, the company conveyed, Our team is attempting to reach all our customers via telephone. Meanwhile, our intention is to create awareness among our customers about the recent fraudulent happening forging Simpleenergy Private Limited. This affects our brand value as customers believe these imposters and lose their hard-earned money. Hence, we are taking this step of initiating the refund to all our customers."

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Simple Energy: Company's Response To Cancellation Queries

Simple Energy recently issued a statement addressing concerns raised by some customers who received emails advising them to cancel their pre-bookings - It has come to our attention that certain customers have received emails urging them to cancel their pre-bookings with Simple Energy. We understand the concern and wish to clarify the situation to alleviate any doubts or uncertainties. These emails were specifically sent to select customers residing in cities where fraudulent activities were detected, posing a potential risk to our company's reputation. This proactive measure was taken to safeguard our customers and offer them the option of a refund, should they wish to reconsider their pre-bookings.

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In May 2023, Simple Energy announced plans to kick off scooter deliveries in Bengaluru by June, with a promise to expand to other cities shortly after. They also aimed to establish "140 to 150" showrooms across India within the next 8 to 10 months. Unfortunately, as is often the case, things haven't quite unfolded as expected. According to government registration records, Simple Energy has fallen short of its target, managing to deliver fewer than 40 scooters so far.

To break it down, the company only sold 10 scooters in June, 14 in July, and 13 in August. Surprisingly, there have been no scooter deliveries since August, with the latest update as of November 23, 2023. When we reached out to Simple for clarification, their response shed little light on the situation.

Simple Energy in its response said, Regarding zero deliveries, it's important to note that this was attributed to a comprehensive pilot program aimed at evaluating real-world scenarios and potential user-related challenges. Such assessments are a standard practice to ensure the utmost quality and customer satisfaction. We are pleased to inform you that following the successful conclusion of our assessment phase, Simple Energy is now positioned favourably. As a result, we are diligently planning to scale up our operations. Anticipate a significant surge in scooter deliveries by the end of November or early December, signifying our commitment to meeting your expectations.

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