Hero Electric, one of India's largest manufacturers of electric two-wheelers, has partnered with ReadyAssist to provide after-sales service support to its consumers. ReadyAssist is a roadside assistance company that provides AMC and service support to its B2B customers 24x7.
According to Hero Electric, the effort will benefit B2B clients by enhancing the uptime of customer e-bikes and delivering rapid and efficient service support to fleets deployed in last-mile delivery. The two companies had previously established a partnership to train and upskill 20,000 mechanics in electric vehicle skills across the country.
Sohinder Gill, CEO of Hero Electric, said of the partnership, "As a company, our focus has been to strengthen our after-sales services to ensure a hassle-free experience for our D2C and B2B customers. The initiative focuses on empowering and increasing awareness for EVs, further encouraging people towards cleaner mobility".
Hero Electric said it has formed a number of collaborations to extend its B2B network and establish an ecosystem to help the country's electric vehicle transition. It has leased electric vehicles to companies that provide last-mile deliveries, logistics aggregators, and other e-commerce businesses.
Vimal Singh SV, the founder and CEO of ReadyAssist, stated, "As part of this partnership, the firms will invest time and money in developing a stronger EV service network, as well as a technology platform to manage the vehicle's service life cycle. The ultimate goal is to deliver 5-star customer service after the sale ",
Hero Electric has already collaborated with a number of companies to improve EV charging infrastructure and charge points across the country.
Hero Electric presently offers a selection of city and comfort speed scooters. The Hero Optima, Photon, and Nyx are among the scooters available. In addition, the brand will shortly release the Hero Eddy, a new comfort speed scooter.
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