KEY HIGHLIGHTS
- VinFast partners with Global Assure India.
- 24/7 call center for customer support.
- Nationwide roadside assistance for VinFast owners.
- Mobile charging and repair services offered.
- Premium EV ownership experience prioritized.
As VinFast prepares for its much-anticipated debut in India's electric vehicle (EV) market, the Vietnamese automaker has taken a major step toward ensuring robust after-sales support and customer service. The company has officially partnered with Global Assure, a leading Indian vehicle assistance and mobility solutions provider, to establish a strong, end-to-end service network across the country. Check out more details below and make sure you join our 91Wheels WhatsApp Community to stay versed on the latest automotive news.
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Plans to Level Up the Customer Experience in India's EV Space
With the Indian EV landscape expanding rapidly, reliable customer support and service infrastructure have become crucial differentiators. VinFast's new tie-up with Global Assure highlights the brand's intent to provide a premium ownership experience, one that goes well beyond just delivering cutting-edge electric SUVs.
The partnership aims to provide round-the-clock support, roadside assistance, mobile charging units, and mobile repair vans - all designed to keep VinFast owners on the move with confidence and peace of mind.
What the VinFast x Global Assure Partnership Includes
Under this collaboration, VinFast customers across India will benefit from a suite of essential services, including:
- 24x7 Call Center: A dedicated helpline managed by trained support professionals will be available around the clock to assist with queries, emergencies, and service requests.
- All-India Roadside Assistance: Whether it's a flat tire, battery drain, or sudden breakdown, support will be just a call away-no matter where the customer is in India.
- Mobile Charging Solutions: On-demand EV charging services will allow customers to recharge without having to reach a charging station, enhancing convenience and reducing range anxiety.
- Mobile Service Fleet: Equipped vans will be dispatched for minor on-site repairs, bringing timely technical help directly to the customer's location.
Officials Say...
Speaking about the new alliance, Mr. Pham Sanh Chau, CEO - Asia, VinFast, emphasized the brand's vision:
"As we gear up for the launch of our premium electric SUVs, VF 6 and VF 7, in India, this collaboration marks our dedication to creating an integrated and responsive support ecosystem. We believe Global Assure's nationwide footprint and service expertise align perfectly with our mission to offer an unmatched EV ownership experience."
Looking Ahead: Building More Than Just Cars
VinFast's approach is clear - while its electric SUVs are built to impress, the brand also aims to build lasting relationships through consistent service quality. By integrating a proactive service model right from launch, the company positions itself not only as a car manufacturer but as a comprehensive EV mobility solution provider.
As India transitions to cleaner mobility, such initiatives could set the tone for a new benchmark in EV ownership - where support, service, and satisfaction move together in sync.
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Verdict
VinFast's partnership with Global Assure is a game-changer for India's EV market. By prioritizing robust after-sales support with 24/7 assistance, mobile charging, and repair services, VinFast is setting a high standard for customer satisfaction. This strategic move not only enhances the ownership experience but also positions VinFast as a leader in delivering comprehensive EV mobility solutions, ready to compete in India's fast-evolving electric vehicle landscape.
