Skoda Auto India Hits 300 Customer Touchpoints Across 172 Cities; Details

•July 14, 2025

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Skoda Auto India Hits 300 Customer Touchpoints Across 172 Cities; Details

KEY HIGHLIGHTS

300 touchpoints across 172 Indian cities.
Record-breaking half-yearly sales in H1 2025.
Expanded into 30+ Tier 2/3 cities.
Kylaq SUV boosts accessibility in new markets.
Complimentary Supercare maintenance for first year.

Skoda Auto India is celebrating a landmark achievement as it surpasses 300 customer touchpoints across 172 cities, reinforcing its commitment to delivering exceptional customer experiences. This milestone, announced in July 2025, comes alongside the brand's record-breaking half-yearly sales in H1 2025 and marks its 25th year in India and 130 years of global legacy. With a strategic focus on network expansion and customer-centricity, Skoda Auto India is driving growth by making its vehicles and services more accessible to a broader audience. Check out more details below and join our 91Wheels WhatsApp Community to stay versed on the latest auto news.

Strategic Network Expansion Fuels Growth

Skoda Auto India's growth strategy centers on deepening its presence in Tier 1 cities while aggressively expanding into Tier 2 and Tier 3 markets. Over the past nine months, the brand has entered more than 30 new cities, with 86% of this expansion targeting smaller urban centers. Notably, 75% of the 300 touchpoints directly serve customers in these Tier 2 and Tier 3 regions, reducing travel time to dealerships and service centers while ensuring consistent quality.

This expansion is a collaborative effort with long-standing dealer partners and new collaborators known for their customer-focused approach. Ashish Gupta, Brand Director at Skoda Auto India, emphasized, "Our expanding network ensures our vehicles are within reach for more customers, paired with faster and smarter service experiences. This milestone strengthens our legacy in India, delivering on our promise of safety, value, and an unmatched ownership journey."

Product Lineup Driving Accessibility

The network growth aligns seamlessly with Skoda Auto India's diverse product portfolio, designed to cater to varied customer needs. The recently launched Kylaq, a compact SUV, has been instrumental in attracting new buyers in emerging markets. Alongside the Kushaq and Kodiaq, it ensures `koda offers an SUV for every segment. Additionally, the Slavia sedan continues to uphold the brand's legacy in the sedan category, with a globally iconic model set to debut soon. This robust lineup, combined with the expanded network, positions Skoda to meet the demands of a growing customer base.

Improved Ownership Experience

Skoda Auto India is redefining vehicle ownership with a focus on convenience and affordability. Every Skoda vehicle comes with the complimentary Skoda Supercare maintenance package for the first year, meaning owners incur no routine service costs until the second year or 30,000 km, whichever comes first. The brand also offers comprehensive warranty, maintenance, and roadside assistance packages, ensuring a hassle-free and high-quality ownership experience.

A Legacy of Trust and Innovation

Celebrating 25 years in India and 130 years globally, Skoda Auto India's milestone of 300 touchpoints reflects its unwavering commitment to customer satisfaction and market growth. By strategically expanding into new geographies and enhancing service capabilities, the brand is making its vehicles and services more accessible while maintaining its reputation for safety, reliability, and value.

Verdict

This achievement underscores Skoda Auto India's momentum as it continues to grow its footprint and deliver on its promise of a rewarding automotive experience. Stay tuned for more updates as Skoda Auto India drives toward a future of innovation and customer-centric growth.